Customer Feedback

Customer Feedback

Byron Bay

“As a first time experiencing flying in a hot air balloon, I was very nervous but seeing the staff working efficiency and hearing their explanations about the experience gave me confidence. We went on a bus ride to find the best location to fly from which is decided by the pilot on the day dependent on the wind. The location was on a farm at Clunes and was magical with the morning fog. As the staff set up the balloon we were close by to watch and a few guests were able to help. We climbed into the basket and was taught the landing position. The basket has 5 sections, one for the pilot and the remainder for passengers. This allowed each guest to have great view. Our pilot was informative during the trip, explaining each trip is unique due to the weather. We flew over farms, could see the mountains, the sunrise and the coastline in the distance. The landing was gentle and expertly achieved. The ground team directed the pilot about the land ready did the landing. The guests were able to join in putting the balloon away. This is part of the experience and was enjoyable. We were taken back to The Farm to share breakfast with the other guest. It was lovely to meet a variety of people and discuss our shared flying experience. The staff served us the breakfast and were happy to chat and answer any questions we had. I enjoyed my time immensely, found the flight relaxing (my fear of heights was not experienced) and the staff extremely professional. Thank you Emi and your team.”

Karen C


“From the booking to the actual trip Balloon Aloft was great! Easy to use booking system and great experienced staff. Our pilot CJ was great and so enthusiastic. He told us what was happening every step of the way and made us feel very at ease. Wayne was great entertainment and a lovely person to talk to as well as being an experienced professional. All in all a awesome experience that everyone should do!”


“Had a great experience. Our pilot Vijay & our team were awesome. Very knowledgeable about the local area and history. Their friendly, professional & fun approach made the day. The scenery and flight was amazing and the hot breakfast was good. Highly recommended”


“We had a lovely flight this morning with AJ. Pre-flight information was thorough (thank you Wayne!) and given with a sense of humour! A beautiful sunrise and a perfect landing!”


“I found this a most relaxing and yet exhilarating way to start your day. What a fantastic and fun activity, I highly recommend doing a balloon ride if you haven’t done this before. C.J. kept us entertained and educated as we glided over the countryside pointing out various landmarks and other points of interest. Wayne cracked the jokes in the bus on the way there and back which help to keep us awake first thing in the morning. Jarrod helped make the setup and pack up done with ease. Great fun with a great team.”

“Awesome experience from start to finish. The detailed explanation of what was happening made us feel safe and comfortable. The whole crew were so friendly and accomodating. The breakfast was a nice finishing touch. Highly recommended.”

“From start to finish our hot air ballooning experience was magical. I took my daughter for her 11th birthday and she was pretty nervous beforehand, but the moment we climbed into the basket and lifted off the ground, she was completely delighted and mesmerised by the beauty, the peacefulness and the spectacular views. The pilot and crew were great, we felt completely at ease with them and they made the whole experience really fun. And the brekky afterwards was delicious!”

Byron Bay

“The entire experience from start to finish operated like a well oiled machine. Crew were welcoming and friendly with smiles all round. The team clearly enjoy working together and love what they do which equals an absolutley amazing and breath taking experience. Thomas was wonderful and we felt very safe in his hands. Breakfast at the farm was the cherry on top! Thank you!”

“Our experience with Balloon Aloft this morning was awesome! Our pilot was Eddie and he was fun, knowledgeable and an extremely talented pilot. The view was stunning and breakfast was delicious – definitely worth the early morning!”

“Awesome experience, staff and pilots were cool and friendly. Weather was great and the breakfast afterwards was excellent. Highly recommended A+++”

Byron Bay

“Flying with Balloon Aloft Byron Bay was one of the most enjoyable experiences I have ever had! The whole team was amazing and kind and I felt comfortable and safe the entire flight. The photo package was definitely worth it and the breakfast at the end was great too. I can’t recommend them enough it was an all round great experience for myself and my family.”

“We had the best time. The team were very personable and professional. Breakfast was great. We loved the whole experience and highly recommend. “

Karyn & Jeff

“We went hot air ballooning for my daughters 21st birthday!! Was a amazing morning the view was just gorgeous. The staff were super friendly and helpful. The breakfast was delicious. Anyone thinking of doing this please do as it was a wonderful experience so peaceful up in the clouds. “


“The world of Ballooning is magical! This experience will never be forgotten and I’m forever grateful that my children blessed me with it . All of the staff were exceptional and our pilot Byron is a legend !! “


“AAAMMMAAAAZZZZIIIIINNNNGGGGG!! Loved every second of it crew were amazing, funny and lovely people”


“Awesome experience from start to finish. The detailed explanation of what was happening made us feel safe and comfortable. The whole crew were so friendly and accomodating. The breakfast was a nice finishing touch. Highly recommended.”


“The experience was awesome, definitely something we will not forget! Brought a flight for two for a birthday gift to my fiance – he’d give 10 stars if we were able to ? . Staff were friendly. I would definitely recommend this to other people.”


“Absolutely amazing experience. The morning was perfect, the team were amazing and the whole experience was brilliant. Cant rate you guys high enough. Thankyou so much.”


“The most amazing experience, will do this again for sure. Thank you Balloon Aloft staff and pilot Eddie for a wonderful time, I highly recommend!”


“Amazing flight. I never thought I would do it as I’m scared of heights. But the flight is so calm and the views are spectacular. The breakfast was lovely after the flight also.”

“What a fabulous experience!!! Thanks to Andrew our wonderful pilot from Balloon Aloft Mudgee for providing an amazing flight over Mudgee – our home town! Andrew and his team are very professional, punctual and knowledgeable. The flight was so spectacular and Andrew was able to provide loads of information about our location and interesting flight details. The flight was a surprise for my husband’s 50th birthday. We loved it so much, we are already planning to do it again. Highly recommend as a Mudgee experience.”

“This is such a amazing experience for anyone! Sam our pilot was so professional from start to finish, Clear on all instructions and a smooth landing ..This is the ultimate sunrise experience from up in the clouds!”

“Amazing VIP balloon flight! My husband marked our 10th wedding anniversary with a Hunter Valley VIP balloon flight for just the two of us. It was our first taste of ballooning. Our pilot, Jacob, was so friendly and professional, plus he took some awesome shots on the Go Pro. The experience was both exhilarating and peaceful, and certainly lived up to our high expectations for the special occasion.”

“Balloon Aloft was amazing! My partner organised a special event for me and the company was very accommodating and professional. The team was funny and so approachable. Our group had such a good time! I would definitely recommend them!”

“My husband and I had such a wonderful experience with Balloon Aloft, Camden. From start to finish it was perfectly organized and we felt safe and comfortable at all times. Our Pilot CJ and host Wayne were the best – informative, entertaining and thoroughly professional.”

“Absolutely amazing experience. The morning was perfect, the team were amazing and the whole experience was brilliant. Cant rate you guys high enough. Thankyou so much”

“The most amazing experience, will do this again for sure. Thank you Balloon Aloft staff and pilot Eddie for a wonderful time, I highly recommend!”

“Got the opportunity to take a second balloon flight in the Hunter Valley and it was unreal, somehow surpassed the first and the conditions were perfect. Balloon was landed with perfection, hardly felt the touch with the ground.”

“A gift from my wife for my 50th, what a fantastic time we had. The staff are great , Clayton our pilot was fantastic. Explaining what ever you want on the way. Gently floating across Camden leaving from the Oaks and landing near Camden airport. Finishing off with a great breakfast and champagne”

“Really impressed with the professional and friendly staff and the ease that everything came together.”

“Wow, what an amazing way to start your day. Perfect conditions matched by a perfect professional crew. We absolutely loved floating over the hunter valley.”

“We had such a great time. Everything is well organized. Our pilot Clayton was great. We also enjoyed champagne breakfast very much. Thank you for the awesome experience.”

“Matt and Travis made a great team , keeping us all very amused. Travis was a very funny guy. We had great weather and an awesome morning !!!!!! Highly recommend.”

“Great experience, Graham and Sam true professionals made us part of the team from the start. Had a great group in the basket, were only 8 on our ride plus Captain Graham who was happy to answer questions and pointed things out as we cruised.”

“I had the pleasure of flying with Balloon Aloft on a beautiful hunter valley morning. The team were very professional and made sure everyone felt welcomed and comfortable. Our pilot, Clay, was very highly skilled and catered for everyones ambitions. There was a lady on board who was scared of heights and he did a great job of keeping her light hearted and calm. Our ground crew, Matt and Paul were great! Very funny and professional. Breakfast at Petersons was amazing! Truly gourmet breakfast with wine tasting 🙂 . Would highly recommend the experience to any locals or travellers who want an unforgettable morning 10/10”


“Absolutely fantastic experience. Couldn’t be happier. Graeme and Sam were both wonderful and we will definitely be back for another go next year. Thank you so much Balloon Aloft for giving us such a memorable balloon ride! For anyone not sure about the whole height thing… Forget about it! I was really worried and only went because my hubby wanted to go, but as soon as we hopped in the basket I felt completely safe and just enjoyed the ride! Oh and the breakfast at Peterson’s was delicious too!”

“Not usually early risers, we found the whole experience awesome. Right from the first minute of meeting Clay and Sam, we relaxed and soaked up the atmosphere that was created by their professionalism and knowledgeable manner. Our ride was exceptionally smooth and we covered a very large area of the Hunter Valley. A little apprehensive re height, once up it was sheer magic. Our landing was amazing and our breakfast first class food at Petersens. Thanks you guys, one of our wishes have come true and you have made it all the more amazing.”

“We just came back from hot air ballooning with Baloons a loft and I can’t wait to write for these amazing people. From start to finish it was perfect. The punctuality, the attention to detail, the service, the commitment is outstanding and we are people hard to get impressed. The service after the ballooning with an excellent champagne breakfast was also a perfect finish of the morning. Think no other! A must have to do.”

“Could not wait to take this flight and I was not disappointed in fact when we touched down I wanted to go up again. Matt and the crew were so helpful and funny. The views were breathtaking the flight so smooth you didn’t feel as if you were moving. I would encourage everyone to take this or any other balloon flight that Balloon Aloft offer you will not regret it. A birthday present I will never forget.Thank you to all. “

“Who knew you could walk inside the actual balloon? Yes, this was everything you would expect from ballooning … drifting over vineyards, paddocks, cattle and kangaroos as the sun steadily rose. Picturesque mountain range in background was a photographer’s delight. But even the setting up and packing up experience was fun and interesting and we walked inside our balloon as it was deflating on the ground. Although I’m scared of heights this experience was not scary so for anyone for whom this is a concern don’t worry. Big shout out to Norman of the ground crew who was a real character. Breakfast after the flight was excellent.”

“This morning we went ballooning taking off at Lovedale and landing in the heart of the valley. We had an amazing time and our crew Sam was wonderful and accommodated to all of our needs and had exceptional customer service and a great attitude towards his job and fellow work mates. Our pilot Kim was also wonderful delivering an excellent service with some great laughs along the way. Would highly recommend these guys if you are planning to fly 🙂 “

“An absolute must do The experience exceeded our expectations and A huge thanks to Sam Clay and Dave Who made the experience all the more enjoyable Will be definitely going again.”

“We had the most fantastic time with breathtaking views, a glorious sun rise, a pilot who was very informative and was amazing with his control of the balloon. The delicious breakfast after capped off an unforgettable morning. Would definitely recommend this and would do it again.”

“I booked the flight for the purpose of proposing to my gf. Our pilot Nicola offered to help film the proposal, something that didn’t cross my mind! A big thank you to Nicola and crew for making the occasion that much more special! “

“6,200 feet into the quiet ambiance of the atmosphere on a perfect morning – Oh, what a feeling!! Great guide in Nicola and really great bunch of fellow early morning balloon risers. Would do it again and highly recommend the experience. Great breakfast after the ride as well.”

“Wow wow wow My second Balloon flight, My husband’s first flight experience and a surprise flight at that . What an amazing experience it was for him, with the early rise well worth it
From the time we entered the driveway the staff were and are very friendly they are a credit to you a job well done.”

“Gently floated over the vineyards with a grin you couldnt wipe off while watching the sun come up over Pokolbin. Our pilot, Clay, navigated expertly over the Valley with charm and good humour as he introduced us to the art of ballooning. We landed gently and had a treat – walking inside the still inflated balloon, like a magical colourful billowing tent before all pitching to roll and pack the balloon away. Back to earth with a champagne welcome and a hearty perfectly cooked breakfast. Highly recommend.”

Book Now Call: 1300 723 279

Hot Air Ballooning is a weather dependent activity. The Flight Voucher option you have chosen can be rescheduled to another date in the event of a weather cancellation but is NON-REFUNDABLE in the event of weather or pilot determined cancellation, passenger cancellation or change of mind but does not exclude the purchaser from their automatic guarantees under the Competition and Consumer Act, as set out in our terms and conditions. With this ticket type you cannot cancel or reschedule your flight within 72 hours of your flight time.

If you require a refundable ticket option, please take a look at our Flexi Ticket.

Hot Air Ballooning is a weather dependent activity. The Flexi Ticket option you have chosen can be rescheduled to another date in the event of a weather cancellation. This ticket option is 100% REFUNDABLE in the event of a weather or pilot determined cancellation. An admin fee may apply to any cancellations before your flight date but this ticket cannot be cancelled/rescheduled within 72 hours of your flight time.

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