Web Terms

Website Terms of Use

The International Balloon Flight Company (Australia) Pty Ltd


Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use (Web Terms) which, together with our privacy policy, govern your relationship with The International Balloon Flight Company (Australia) Pty Ltd t/a Balloon Aloft, Balloon Aloft Australia, Balloon Aloft Byron Bay, Balloon Aloft Mudgee, Balloon Aloft Hunter Valley, Balloon Aloft Sydney (Camden), Balloon Safaris, Hunter Valley Ballooning (Balloon Aloft) in relation to this website.

The terms “Balloon Aloft” or “us” or “we” refer to the owner of the website The International Balloon Flight Company (Australia) Pty Ltd (ACN 094 948 919) of 26 Lodge Road, Lovedale NSW 2325 Australia. The term “you” refers to the user or viewer of our website.

2.Website content and access

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we will not be liable. It will be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

Whilst we make all reasonable attempts to exclude viruses from the website, we cannot ensure such exclusion and no liability is accepted for viruses. Thus, you are recommended to take all appropriate safeguards before downloading information or images from this website.

Every effort is made to keep the website up and running smoothly. However, Balloon Aloft takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control or for any other reason.

3.Limitation of Liability

Nothing in this clause 3 excludes, restricts or modifies any terms, conditions or warranties, or Balloon Aloft’s liability for them, which are imposed or implied by statute and by statute cannot be excluded, restricted or modified. Limitations and exclusions are made only to the extent that Balloon Aloft may legally do so.

To the maximum extent permitted by law, Balloon Aloft and its directors, employees, officers, agents and contractors exclude all liability for any loss or damage (including but not limited to, indirect, special or consequential loss or damage) arising from or in connection with the use of this website or reliance on the content of this website, whether or not such loss or damage is caused by a negligent act or omission of Balloon Aloft.

You agree to indemnify and keep indemnified Balloon Aloft and its directors, officers, employees, agents and contractors harmless from any claim, action, demand, loss or damages made or incurred by any third party arising out of or in connection with:

(a.) your use of the website; and

(b.) any breach of these Web Terms by you.

4.Intellectual Property

This website contains material which is owned by or licensed to us and is protected by copyright, trademark and other intellectual property laws. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Any such content may be displayed and printed solely for your personal, non-commercial use within your organisation provided that any copyright notice on such a display or page is not removed. You agree not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material to any third party without express prior consent of Balloon Aloft.

All trade marks reproduced in this website which are not the property of, or licensed to, the Balloon Aloft are acknowledged on the website.

Balloon Aloft does not grant any licence or right in, or assign all or part of, its intellectual property rights in the content or applications incorporated into the Balloon Aloft website.

5.Third party websites

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). Balloon Aloft does not provide any warranty for any aspect of such website(s).

You may not create a link to this website from another website or document without the prior written consent of Balloon Aloft.


Any material you send to us on or via the Balloon Aloft website will be deemed to be non-confidential and non-proprietary, unless it is indicated to be otherwise. This includes any data, questions, comments, suggestions, ideas or other information. We will be entitled to use any such material which has not been indicated to be confidential or proprietary for any purpose without compensation to you.

7.Interference with website

You must not attempt to change, add to, remove, deface, hack or otherwise interfere with this website or any material or content displayed on the Balloon Aloft website.

8.Web Terms Updates

These Web Terms may change from time to time and the most recent version will be available on our website. These Web Terms were last updated on 20th December 2019.


These Web Terms and your use of this website are governed by and construed in accordance with the State of New South Wales, Australia. In the event that a dispute arises from these Web Terms, you agree to submit to the non-exclusive jurisdiction of the courts of New South Wales, Australia.

Book Now Call: 1300 723 279

Hot Air Ballooning is a weather dependent activity. The Flight Voucher option you have chosen can be rescheduled to another date in the event of a weather cancellation but is NON-REFUNDABLE in the event of weather or pilot determined cancellation, passenger cancellation or change of mind but does not exclude the purchaser from their automatic guarantees under the Competition and Consumer Act, as set out in our terms and conditions. With this ticket type you cannot cancel or reschedule your flight within 72 hours of your flight time.

If you require a refundable ticket option, please take a look at our Flexi Ticket.

Hot Air Ballooning is a weather dependent activity. The Flexi Ticket option you have chosen can be rescheduled to another date in the event of a weather cancellation. This ticket option is 100% REFUNDABLE in the event of a weather or pilot determined cancellation. An admin fee may apply to any cancellations before your flight date but this ticket cannot be cancelled/rescheduled within 72 hours of your flight time.

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